Privacy Policy
Last Updated: February 17, 2025
This Privacy Policy describes how Luzera ("we," "us," or "our") collects, uses, and protects your personal information when you visit, use our services, or make a purchase from luzerastore.com (the "Site"). By accessing our Site, you agree to the terms outlined in this Privacy Policy.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or operational needs. Updates will be posted on the Site with the "Last Updated" date revised accordingly. We encourage you to review this policy regularly.
Information We Collect
The type of personal information we collect depends on how you interact with our Site and Services. This includes:
Information You Provide Directly:
- Contact Information: Name, email, phone number, and shipping/billing address.
- Order Details: Purchase history, payment confirmation, and transaction details.
- Account Information: Username, password, and security credentials.
- Customer Support Communications: Any messages or requests you send to us.
Automatically Collected Information ("Usage Data"):
- Device and browser information, IP address, and site usage patterns.
- Cookies and tracking technologies to enhance your experience.
Information from Third Parties:
- Payment processors for secure transactions.
- Service providers such as Shopify that help us manage our online store.
- Marketing and advertising partners to provide personalized content.
How We Use Your Information
We use your personal information for purposes including but not limited to:
- Order Processing & Fulfillment: Managing purchases, processing payments, and handling shipping/returns.
- Customer Support: Assisting with inquiries and troubleshooting issues.
- Marketing & Promotions: Sending newsletters, special offers, and relevant ads (with your consent).
- Security & Fraud Prevention: Protecting against unauthorized transactions or malicious activity.
- Legal Compliance: Meeting applicable regulations and obligations.
Cookies and Tracking Technologies
We use cookies and similar technologies to improve your browsing experience, analyze trends, and personalize content. You can manage or disable cookies in your browser settings, but doing so may impact the functionality of our Site.
How We Share Your Information
We may share your personal data with trusted third parties under the following circumstances:
- Service Providers: Payment processors, shipping partners, and customer support services.
- Marketing Partners: Advertising and analytics platforms to tailor promotions.
- Legal Compliance: When required by law or to enforce our policies.
- Business Transfers: In the event of a merger, acquisition, or restructuring.
Your Privacy Rights
Depending on your location, you may have rights regarding your personal information, including:
- The right to access, update, or delete your personal data.
- The right to opt out of marketing communications.
- The right to restrict or object to data processing under applicable laws.
To exercise your rights, contact us.
Data Security
We implement security measures to safeguard your personal information. However, no method of online transmission or storage is 100% secure. We encourage you to take steps to protect your account credentials.
Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for their privacy practices, and we encourage you to review their policies separately.
Contact Us
For any questions regarding this Privacy Policy, please contact us.
By using our Site, you acknowledge and consent to the terms outlined in this Privacy Policy. Thank you for trusting Luzera!